Program Manager

The position in a nutshell:

We are seeking a highly skilled and motivated Program Manager to join our team. You will play a pivotal role in overseeing and coordinating the successful delivery of technology solutions. In addition, you will work closely with cross-functional teams, clients, and third-party vendors to ensure the project's objectives are met within scope, budget, and timeline. If you are a results-driven and strategic thinker with a passion for technology and finance, join us in shaping the future of FinTech through innovation and excellence.

Responsibilities:

• Serve as the main point of contact in all matters related to client concerns and needs

• Build and strengthen client relationships to achieve long-term partnerships

• Handle inquiries and requests from customers and address their needs

• Generate progress reports for clients and senior leaders within the organization

• Develop and execute comprehensive project plans, outlining tasks, timelines, and resource requirements.

• Coordinate with stakeholders to define project scope, goals, and deliverables.

• Monitor project progress, identifying and addressing potential risks and challenges.

• Foster strong relationships with internal and external stakeholders, ensuring clear communication and collaboration.

• Act as the main point of contact for our clients and provide regular updates to clients.

• Prepare regular progress reports for stakeholders.

• Work closely with cross-functional teams to allocate resources effectively and ensure project teams have the necessary tools and support.

• Manage project budgets, tracking expenses and providing regular financial updates.

• Enforce quality assurance processes to guarantee the delivery of high-quality solutions.

• Conduct regular reviews and assessments to identify areas for improvement and optimization.

• Proactively identify potential risks and develop mitigation strategies.

• Ensure compliance with industry standards and regulatory requirements.

• Maintain comprehensive project documentation, including action items and project status reports.

• Regularly travel within the MENA region as required to collaborate with on-site teams and support project needs.

Qualifications:

• University Degree in Engineering or related field, MBA or master’s degree is a plus.

• Proven experience managing complex technology projects, preferably in the FinTech industry.

• Strong understanding of financial services and technology trends.

• Excellent communication and interpersonal skills.

• Demonstrated ability to lead cross-functional teams and drive project success.

• Solid knowledge of project management tools and methodologies.

• PMP certification is a plus.

• Fluent English in both verbal and written communication, Arabic is a plus.

• Willingness and ability to regularly visit our clients for project-related activities.